General

• Frequently Asked Questions

Support for Back Office Users

• Back Office Training

  • Can field leaders access the RIVET app from the field?
  • Can I create the same user twice?
  • How do I add my workforce?
  • How do I add/edit my jobs?
  • How do I build schedules?
  • How do I configure certifications for my workforce?
  • How do I customize and monitor Labor Costs?
  • How do I customize job statuses?
  • How do I customize roles for my workforce?
  • How do I edit my workforce?
  • How do I export my workforce data?
  • How do I flag workers for transfer?
  • How do I integrate RIVET with other industry-leading software? 
  • How do I mark workers absent?
  • How do I print reports?
  • How do I save custom views?
  • How do I use in-app live chat?
  • How do I use the Navigation Menu?
  • Where can I check my account status?
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• New Organization Onboarding

  • START HERE: Staff Users
  • Step 1: Access your Rivet account
  • Step 2: Adding your workforce
  • Step 3: Add jobs
  • Step 4: Schedule Forecast Labor
  • Step 5: Match Workers to Jobs

• What do I do if I forget my password?

Support for Field Workers

• Worker FAQs

  • How do you check in to a job site?

• Field Worker Onboarding

  • START HERE: Workers
  • Step 1: Access your Rivet account
  • Step 2: Confirm your update your Rivet profile
  • Step 3: Confirm or review any job assignments
  • Step 4: Access the Job Feed

• How to: Bookmark the Rivet web app on your phone

Rivet Features

• Action Log
• Automated Platform Updates
• Certifications
• Dispatch
• Labor Updates Log
• Notepad
• Resource Map
• Schedule Conflicts

Release Notes

• Platform Update 03.15.22
• Platform Update 03.30.22
• Platform Update 04.28.22
• Platform Update 05.19.22

Product Feedback

• Submit product feedback