How do I troubleshoot my web browser?
If you are experiencing issues with the RIVET app in your web browser, follow our troubleshooting steps.
|Desktop||Mobile & Tablet|
|1. Make sure your operating system (OS) and browser are both on the latest versions.||✔️||✔️|
|2. Try a standard browser refresh with the reload icon in your browser tool bar.||✔️||✔️|
|3. Try a hard browser refresh by holding down Cmd/Ctrl + Shift + R. Or hold down Shift and press the reload icon in your browser tool bar.||✔️||❌|
|4. Log out of your RIVET account and log back in.||✔️||✔️|
|5. Clear your browser data.||✔️||✔️|
|6. Contact RIVET support.|
How to Hard Refresh a Desktop Web Browser:
Chrome, Firefox, or Edge for Windows: Press Ctrl+F5 (If that doesn’t work, try Shift+F5 or Ctrl+Shift+R).
Chrome or Firefox for Mac: Press Shift+Command+R.
How to Clear your Web Browser Cache by Device Type:
Select the browser you’re using below to view cache reset instructions.