How Quality Air Streamlined Multi- Trade Scheduling and Eliminated “Phone Tag” for 90+ Field Workers
THE CHALLENGE
Quality Air was stuck in spreadsheet hell. Scheduling lived in files only one person could edit, changes required endless emails and calls, and each trade worked in its own silo. Attendance meant digging through physical books, and issues weren’t caught until jobs were already impacted. As Field Manager Doug put it, even a simple schedule change meant updating a spreadsheet, emailing it, then calling to make sure someone actually saw it.
“The feedback I’m getting from the employees—getting the direction where they’re going, who they’re working with, the map, and the foreman’s phone number—just makes it way more streamlined.”
OUR SOLUTION
Quality Air partnered with RIVET to centralize multi-trade workforce management. Scheduling, communication, attendance, and certifications now live in one platform with real-time visibility. Workers receive schedules, directions, and crew details automatically. Leadership now uses dashboards to plan labor, forecast workload, and identify gaps earlier. The result: proactive workforce planning, clearerschedules for workers, reduced absenteeism, and significant time savings for admins and managers.
ROADBLOCKS
Rolling out new technology took time. Estimators needed training to properly forecast prospective work, and project managers required encouragement to use the platform beyond scheduling. RIVET supported the rollout by working closely with Quality Air, answering questions, refining workflows, and addressing friction as it arose.
"I break my controls guys into a group, my pipefitters into a group, and my sheet metal guys into a group. And I can message them all independently or schedule them based on their trade."
NEXT STEPS
Quality Air continues expanding their RIVET usage. After attending the RIVET Summit and learning how other contractors use the platform, they identified new opportunities.
They're implementing schedule compression tracking to document and quantify delays caused by general contractors—data that will support change order negotiations. They're refining how the estimating team inputs prospective jobs so the labor forecast reflects the true pipeline. And they're encouraging broader PM adoption of job-level features beyond labor scheduling.
THE CLIENT
Quality Air, Inc. is a full-service HVAC mechanical contractor established in 1968, serving West Michigan for over 55 years. LinkedIn They currently have 270+ employees with offices in Grand Rapids, Kalamazoo, Holland, and Lansing.
Industry:
Mechanical / HVAC Contractor
Location:
West Michigan
Size:
270+ employees
Services:
Commercial HVAC construction
FAQs
Find answers to common questions about RIVET’s workforce management solutions and features.
RIVET connects directly with Spectrum, Vista, Viewpoint, Foundation, Sage, COINs, CMIC, and other major construction ERPs through pre-built integrations. We automatically sync job budgets, schedules, and worker data, eliminating double data entry. Most integrations are completed within 1-2 weeks during implementation.
RIVET is designed for construction operations teams, not tech experts. We've helped many superintendents near retirement giving them hours in the day back. Hands-on white glove training with real people ensures your team will always get the support they need.
Most contractors see immediate task-based time savings in scheduling within the first few months. Labor planning impacts and reduction in margin fade from productivity killers takes longer to show up in the numbers, but you will feel the difference.
Most contractors using RIVET have more than 50 field employees performing construction work. We work with some of the largest contractors in the country, planning and scheduling thousands of field personnel. If you're currently managing workforce scheduling with spreadsheets, whiteboards, or phone calls, and have multiple projects running simultaneously, RIVET is for you.
Your data belongs to you. RIVET provides complete data export capabilities in standard formats, and we'll work with you to ensure a smooth transition if you decide to leave.
RIVET was purpose built for electrical and mechanical contractors, and is based on the workforce management best practices of the most successful MEP contractors. RIVET is an active partner with NECA, SMACNA, and construction research organizations like ELECTRI, supporting their standards, SOPs, and best practices in our platform and in our trainings. RIVET is focused exclusively on making labor operations efficient rather than trying to solve every construction problem. While we started by serving MEP, RIVET also has tremendous value for other contracting business' self-performing interior trades on vertical construction projects.
Get Started Today
Construction labor challenges can be greatly reduced with the right software
.png)
