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Our teams are here to help. Just message us and we'll get back to you.
Support Request
Our team is here to quickly resolve technical issues or help optimize your workforce management setup.
Book a Demo
Schedule a personalized walkthrough to see how RIVET can eliminate your labor chaos and improve project margins.
Chat with Rosie
Rosie is our in-app live chat. She will directly connect you with the RIVET team for troubleshoot in real-time.
Read Frequently Asked Questions
Find answers to common questions about RIVET’s workforce management solutions and features.
Submit a Support Request
General Response Times
If you email us during business hours, you will receive a response within 2 hours. If you email us outside of business hours, you will receive a response on the following business day.
Additional Response Times
We want to provide you with the best support. Please indicate what type of issue you are experiencing so we can act accordingly. If you are reaching out Monday – Friday between 9:00AM EST – 5:00PM EST, the following parameters are in place:
If you are experiencing an OUTAGE outside of business hours, please contact us and we will respond within 10 minutes. Please note, that if there is no disruption of service and you contact us outside of business hours, we will prioritize your issue and respond the next business day.
FAQs
Still have questions? Feel free to reach our team for better response.
RIVET connects directly with Spectrum, Vista, Viewpoint, Foundation, Sage, COINs, CMIC, and other major construction ERPs through pre-built integrations. We automatically sync job budgets, schedules, and worker data, eliminating double data entry. Most integrations are completed within 1-2 weeks during implementation.
RIVET is designed for construction operations teams, not tech experts. We've helped many superintendents near retirement giving them hours in the day back. Hands-on white glove training with real people ensures your team will always get the support they need.
Most contractors see immediate task-based time savings in scheduling within the first few months. Labor planning impacts and reduction in margin fade from productivity killers takes longer to show up in the numbers, but you will feel the difference.
Most contractors using RIVET have more than 50 field employees performing construction work. We work with some of the largest contractors in the country, planning and scheduling thousands of field personnel. If you're currently managing workforce scheduling with spreadsheets, whiteboards, or phone calls, and have multiple projects running simultaneously, RIVET is for you.
Your data belongs to you. RIVET provides complete data export capabilities in standard formats, and we'll work with you to ensure a smooth transition if you decide to leave.
RIVET was purpose built for electrical and mechanical contractors, and is based on the workforce management best practices of the most successful MEP contractors. RIVET is an active partner with NECA, SMACNA, and construction research organizations like ELECTRI, supporting their standards, SOPs, and best practices in our platform and in our trainings. RIVET is focused exclusively on making labor operations efficient rather than trying to solve every construction problem. While we started by serving MEP, RIVET also has tremendous value for other contracting business' self-performing interior trades on vertical construction projects.
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