Service Terms and Conditions

THE ORDER FORM(S) OF RIVET INC. (“RIVET”) AND THESE SERVICE TERMS AND CONDITIONS (COLLECTIVELY, THIS “AGREEMENT”) SHALL CONSTITUTE THE ENTIRE AGREEMENT BETWEEN THE CUSTOMER IDENTIFIED IN THE ORDER FORM (“CUSTOMER”) AND RIVET CONCERNING CUSTOMER’S AND ITS END USERS’ USE OF THE SERVICES. BY ORDERING OR OTHERWISE USING THE SERVICES, CUSTOMER AGREES TO AND ACCEPTS THIS AGREEMENT, INCLUDING THE SPECIFIC LIMITATIONS SET FORTH IN SECTIONS 3, 4, 8, 9, AND 12. CUSTOMER MAY USE THE SERVICES ONLY IN ACCORDANCE WITH THIS AGREEMENT. NO OTHER CONTRACT OR TERMS CONCERNING THE SERVICES MAY BE CREATED IN ANY OTHER MANNER, INCLUDING BY MEANS OF CUSTOMER’S PURCHASE ORDERS OR SIMILAR DOCUMENTS (EVEN IF SIGNED OR ACKNOWLEDGED BY RIVET), AND SHALL NOT MODIFY OR AMEND THIS AGREEMENT.

  1. Definitions.

Administrative Users” means Customer’s employees, consultants, contractors, and agents who are authorized by Customer to access and use the SaaS Services as an administrator under the rights granted to administrators of Customer pursuant to this Agreement.

Access Credentials” means any user name, identification number, password, license or security key, security token, PIN, or other security code, method, technology, or device used, alone or in combination, to verify an individual’s identity and authorization to access and use the SaaS Services.

Action” means any claim, action, cause of action, demand, lawsuit, arbitration, inquiry, audit, notice of violation, proceeding, litigation, citation, summons, subpoena, or investigation of any nature, civil, criminal, administrative, regulatory, or other, whether at law, in equity, or otherwise.

Affiliate” of a Person means any other Person that directly or indirectly, through one or more intermediaries, controls, is controlled by, or is under common control with, such Person. The term “control” (including the terms “controlled by” and “under common control with”) means the direct or indirect power to direct or cause the direction of the management and policies of a Person, whether through the ownership of voting securities, by contract, or otherwise.

Agreement” has the meaning set forth in the preamble.

Authorized Users” means Administrative Users and End Users.

Backup Policy” has the meaning set forth in Section 6.

Confidential Information” has the meaning set forth in Section 9.1.

Customer” has the meaning set forth in the preamble.

Customer Data” means information, data, and other content, in any form or medium, that is collected, downloaded, or otherwise received, directly or indirectly from Customer or an Authorized User by or through the SaaS Services. For the avoidance of doubt, Customer Data does not include Resultant Data or any other information reflecting the access or use of the SaaS Services by or on behalf of Customer or any Authorized User.

Customer Failure” has the meaning set forth in Section 4.2.

Customer Indemnitee” has the meaning set forth in Section 12.1.

Customer Systems” means the Customer’s information technology infrastructure, including computers, software, hardware, databases, electronic systems (including database management systems), and networks, whether operated directly by Customer or through the use of third-party services.

Disclosing Party” has the meaning set forth in Section 9.1.

Documentation” means any manuals, instructions, or other documents or materials that the Rivet provides or makes available to Customer in any form or medium and which describe the functionality, components, features, or requirements of the SaaS Services or Rivet Materials, including any aspect of the installation, configuration, integration, operation, use, support, or maintenance thereof.

Effective Date” has the meaning set forth in the initial Order Form(s).

End Users” means Customer’s union members (a) who are authorized by Customer to access and use the SaaS Services as union members under the rights granted to union members pursuant to this Agreement; and (b) for whom access to the SaaS Services shall be subject to SaaS Service Fees hereunder.

End User License Agreement” or “EULA” means Rivet’s service terms and conditions for End Users then in effect, which may be amended from time to time by Rivet in accordance therewith.

Fees” mean SaaS Service Fees and Professional Service Fees.

Force Majeure Event” has the meaning set forth in Section 15.9.

Harmful Code” means any software, hardware, or other technology, device, or means, including any virus, worm, malware, or other malicious computer code, the purpose or effect of which is to (a) permit unauthorized access to, or to destroy, disrupt, disable, distort, or otherwise harm or impede in any manner any (i) computer, software, firmware, hardware, system, or network; or (ii) any application or function of any of the foregoing or the security, integrity, confidentiality, or use of any data Processed thereby; or (b) prevent Customer or any Authorized User from accessing or using the SaaS Services or Rivet Systems as intended by this Agreement. Harmful Code does not include any Rivet Disabling Device.

Indemnitee” has the meaning set forth in Section 12.3.

Indemnitor” has the meaning set forth in Section 12.3.

Initial Term” has the meaning set forth in Section 14.1.

Intellectual Property Rights” means any and all registered and unregistered rights granted, applied for, or otherwise now or hereafter in existence under or related to any patent, copyright, trademark, trade secret, database protection, or other intellectual property rights laws, and all similar or equivalent rights or forms of protection, in any part of the world.

Law” means any statute, law, ordinance, regulation, rule, code, order, constitution, treaty, common law, judgment, decree, or other requirement of any federal, state, local, or foreign government or political subdivision thereof, or any arbitrator, court, or tribunal of competent jurisdiction.

Losses” means any and all losses, damages, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including reasonable attorneys’ fees and the costs of enforcing any right to indemnification hereunder and the cost of pursuing any insurance Rivets.

Order Form(s)” means the order forms or other forms from Rivet (submitted in written form or online) evidencing order(s) for (a) access and use of the SaaS Services and setting forth, among other things, the names of Customer’s Administrator(s), the Effective Date, the initial number of anticipated Authorized Users, and the Fees, and (b) Professional Services, if any.

Permitted Use” means (a) any use of the SaaS Services by an Administrative User for the benefit of Customer in the ordinary course of its internal business operations and (b) any use of the SaaS Services by an End User for the purpose of searching for, locating, and applying for skilled-trade jobs.

Person” means an individual, corporation, partnership, joint venture, limited liability entity, governmental authority, unincorporated organization, trust, association, or other entity.

Process” means to take any action or perform any operation or set of operations that the SaaS Services are capable of taking or performing on any data, information, or other content, including to collect, receive, input, upload, download, record, reproduce, store, organize, compile, combine, log, catalog, cross-reference, manage, maintain, copy, adapt, alter, translate, or make other derivative works or improvements, process, retrieve, output, consult, use, perform, display, disseminate, transmit, submit, post, transfer, disclose, or otherwise provide or make available, or block, erase, or destroy. “Processing” and “Processed” have correlative meanings.

Professional Services” means the particular services offered by Rivet and selected by Customer in an Order Form and as may be more particularly described in a Statement of Work. Professional Services may include installation, implementation, training, enhanced support, customization, and other consulting services, but do not include SaaS Services or Support Services.

Professional Service Fees” has the meaning set forth in Section 8.2.

Receiving Party” has the meaning set forth in Section 9.1.

Reimbursable Expenses” has the meaning set forth in Section 8.7.

Renewal Term” has the meaning set forth in Section 14.2.

Representatives” means, with respect to a party, that party’s and its Affiliates’ employees, officers, directors, consultants, agents, independent contractors, service providers, sublicensees, subcontractors, and legal advisors.

Resultant Data” means data and information related to Customer’s use of the SaaS Services that is used by Rivet in an aggregate and anonymized manner, including to compile statistical and performance information related to the provision and operation of the SaaS Services.

Rivet” has the meaning set forth in the preamble.

Rivet Disabling Device” means any software, hardware, or other technology, device, or means (including any back door, time bomb, time out, drop dead device, software routine, or other disabling device) used by Rivet or its designee to disable Customer’s or any Authorized User’s access to or use of the SaaS Services automatically with the passage of time or under the positive control of Rivet or its designee.

Rivet Indemnitee” has the meaning set forth in Section 12.2.

Rivet Materials” means the Services, Documentation, Work Product, and Rivet Systems and any and all other information, data, documents, materials, works, and other content, devices, methods, processes, hardware, software, and other technologies and inventions, including any deliverables, technical or functional descriptions, requirements, plans, or reports, that are provided or used by Rivet or any Subcontractor in connection with the Services or otherwise comprise or relate to the Services or Rivet Systems. For the avoidance of doubt, Rivet Materials include Resultant Data and any information, data, or other content derived from Rivet’s monitoring of Customer’s access to or use of the SaaS Services, but do not include Customer Data.

Rivet Personnel” means all individuals involved in the performance of Services as employees, agents, or independent contractors of Rivet or any Subcontractor.

Rivet Systems” means the information technology infrastructure used by or on behalf of Rivet in performing the Services, including all computers, software, hardware, databases, electronic systems (including database management systems), and networks, whether operated directly by Rivet or through the use of third-party services.

SaaS Services” means the Rivet proprietary software-as-a-service platform for labor unions to connect their skilled-trade workers with skilled-trade jobs.

SaaS Service Fees” has the meaning set forth in Section 8.1.

Services” means SaaS Services, Professional Services, and Support Services.

Statement of Work” or “SOW” means each Statement of Work entered into by the parties describing the Professional Services to be provided by Rivet to Customer in accordance with this Agreement.

Subcontractor” has the meaning set forth in Section 2.6.

Support Services” has the meaning set forth in Section 5.

Term” has the meaning set forth in Section 14.2.

Third-Party Materials” means materials and information, in any form or medium, including any open-source or other software, documents, data, content, specifications, products, equipment, or components of or relating to the Services that are not proprietary to Rivet.

Work Product” means all software, documentation, specifications, and other documents, work product, and materials related thereto, that Rivet develops or otherwise provides to Customer in connection with or related to Services, together with all ideas, concepts, processes, and methodologies developed in connection therewith, whether or not embodied therein

  1. SaaS Services; Professional Services.
    • Access and Use. Subject to and conditioned on Customer’s and its Authorized Users’ compliance with the terms and conditions of this Agreement, Rivet hereby grants Customer a non-exclusive, non-transferable (except in compliance with Section 8) right to access and use the SaaS Services during the Term, solely for use by Authorized Users in accordance with the terms and conditions herein. Such use by Customer and its Administrative Users is limited to Customer’s internal use. Rivet shall provide to Customer the Access Credentials within a reasonable time following the Effective Date. The total number of Administrative Users will not exceed the number set forth in Order Form(s), except as expressly agreed to in writing by the parties.
    • Documentation License. Rivet hereby grants to Customer a non-exclusive, non-sublicensable, non-transferable (except in compliance with Section 8) license to use the Documentation during the Term solely for Customer’s internal business purposes in connection with its use of the Services.
    • Service and System Control. Except as otherwise expressly provided in this Agreement, as between the parties:
      • Rivet has and will retain sole control over the operation, provision, maintenance, and management of the Rivet Materials; and
      • Customer has and will retain sole control over the operation, maintenance, and management of, and all access to and use of, the Customer Systems, and sole responsibility for all access to and use of the Rivet Materials by any Person by or through the Customer Systems or any other means controlled by Customer or any Authorized User, including any: (i) information, instructions, or materials provided by any of them to the Services or Rivet; (ii) results obtained from any use of the Services or Rivet Materials; and (iii) conclusions, decisions, or actions based on such use.
    • Reservation of Rights. Nothing in this Agreement grants any right, title, or interest in or to (including any license under) any Intellectual Property Rights in or relating to, the Services, Rivet Materials, or Third-Party Materials, whether expressly, by implication, estoppel, or otherwise. All right, title, and interest in and to the Services, the Rivet Materials, and the Third-Party Materials are and will remain with Rivet and the respective rights holders in the Third-Party Materials.
    • Changes. Rivet reserves the right, in its sole discretion, to make any changes to the SaaS Services and Rivet Materials that it deems necessary or useful to: (a) maintain or enhance: (i) the quality or delivery of Rivet’s services to its customers; (ii) the competitive strength of or market for Rivet’s services; or (iii) the SaaS Services’ cost efficiency or performance; or (b) to comply with applicable Law.
    • Suspension or Termination of SaaS Services. Rivet may, directly or indirectly, and by use of a Rivet Disabling Device or any other lawful means, suspend, terminate, or otherwise deny Customer’s, any Authorized User’s, or any other Person’s access to or use of all or any part of the SaaS Services or Rivet Materials, without incurring any resulting obligation or liability, if: (a) Rivet receives a judicial or other governmental demand or order, subpoena, or law enforcement request that expressly or by reasonable implication requires Rivet to do so; or (b) Rivet believes, in its good faith and reasonable discretion, that: (i) Customer or any Authorized User has failed to comply with any term of this Agreement or the EULA, as applicable, or accessed or used the SaaS Services beyond the scope of the rights granted or for a purpose not authorized under this Agreement or the EULA, as applicable, or in any manner that does not comply with any instruction or requirement of Rivet; (ii) Customer or any Authorized User is, has been, or is likely to be involved in any fraudulent, misleading, or unlawful activities relating to or in connection with any of the SaaS Services; or (iii) this Agreement expires or is terminated. This Section 2.6 does not limit any of Rivet’s other rights or remedies, whether at law, in equity, or under this Agreement.
    • Professional Services. Rivet shall provide Professional Services to a Customer as described in a Statement of Work in accordance with the terms and conditions of this Agreement. Each Statement of Work shall include the following information, if applicable: (i) a detailed description of the Professional Services to be performed pursuant to the Statement of Work; (ii) the date upon which the Professional Services will commence and the term of such Statement of Work; (iii) the Professional Fees to be paid to Rivet under the Statement of Work; (iv) the project implementation plan, including a timetable; (v) any criteria for completion of the project; and (vi) any other terms and conditions agreed upon by the Parties in connection with the Professional Services to be performed pursuant to such Statement of Work.
    • Service Management. Each party shall, throughout the Term, maintain within its organization a service manager to serve as such party’s primary point of contact for day-to-day communications, consultation, and decision-making regarding this Agreement. Each service manager shall be responsible for providing all day-to-day consents and approvals on behalf of such party under this Agreement. Each party shall ensure its service manager has the requisite organizational authority, skill, experience, and other qualifications to perform in such capacity. The parties’ initial service managers are identified on the initial Order Form(s). Each party shall use commercially reasonable efforts to maintain the same service manager in place throughout the Term. If either party’s service manager ceases to be employed by such party or such party otherwise wishes to replace its service manager, such party shall promptly name a new service manager by written notice to the other party.
    • Subcontractors. Rivet may from time to time in its discretion engage third parties to perform Services (each, a “Subcontractor“).
  2. Use Restrictions; Service Usage and Data Storage.
    • Use Restrictions. Customer shall not, and shall not permit any other Person to, access or use the SaaS Services or Rivet Materials except as expressly permitted by this Agreement and, in the case of Third-Party Materials, the applicable third-party license agreement. For purposes of clarity and without limiting the generality of the foregoing, Customer shall not, except as this Agreement expressly permits:
      • copy, modify, or create derivative works or improvements of the SaaS Services or Rivet Materials;
      • rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make available any SaaS Services or Rivet Materials to any Person, including on or in connection with the internet or any time-sharing, service bureau, software as a service, cloud, or other technology or service;
      • reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to derive or gain access to the source code of the Services or Rivet Materials, in whole or in part;
      • bypass or breach any security device or protection used by the Services or Rivet Materials or access or use the Services or Rivet Materials other than by an Authorized User through the use of his or her own then valid Access Credentials;
      • input, upload, transmit, or otherwise provide to or through the Services or Rivet Systems, any information or materials that are unlawful or injurious, or contain, transmit, or activate any Harmful Code;
      • damage, destroy, disrupt, disable, impair, interfere with, or otherwise impede or harm in any manner the Services, Rivet Systems, or Rivet’s provision of services to any third party, in whole or in part;
      • remove, delete, alter, or obscure any trademarks, Documentation, EULA, warranties, or disclaimers, or any copyright, trademark, patent, or other intellectual property or proprietary rights notices from any SaaS Services or Rivet Materials, including any copy thereof;
      • access or use the SaaS Services or Rivet Materials in any manner or for any purpose that infringes, misappropriates, or otherwise violates any Intellectual Property Right or other right of any third party (including by any unauthorized access to, misappropriation, use, alteration, destruction, or disclosure of the data of any other Rivet customer), or that violates any applicable Law;
      • access or use the SaaS Services or Rivet Materials for purposes of competitive analysis of the SaaS Services or Rivet Materials, the development, provision, or use of a competing software service or product or any other purpose that is to the Rivet’s detriment or commercial disadvantage; or
      • otherwise access or use the SaaS Services or Rivet Materials beyond the scope of the authorization granted under this Section 3.1.
  3. Customer Obligations.
    • Customer Systems and Cooperation. Customer shall at all times during the Term: (a) set up, maintain, and operate in good repair all Customer Systems on or through which the SaaS Services are accessed or used; (b) provide Rivet Personnel with such access to Customer’s premises and Customer Systems as is necessary for Rivet to perform the Services in accordance with this Agreement; and (c) provide all cooperation and assistance as Rivet may reasonably request to enable Rivet to exercise its rights and perform its obligations under and in connection with this Agreement.
    • Effect of Customer Failure or Delay. Rivet is not responsible or liable for any delay or failure of performance caused in whole or in part by Customer’s delay in performing, or failure to perform, any of its obligations under this Agreement (each, a “Customer Failure“).
    • Corrective Action and Notice. If Customer becomes aware of any actual or threatened activity prohibited by Section 1, Customer shall, and shall cause its Authorized Users to, immediately: (a) take all reasonable and lawful measures within their respective control that are necessary to stop the activity or threatened activity and to mitigate its effects (including, where applicable, by discontinuing and preventing any unauthorized access to the Services and Rivet Materials and permanently erasing from their systems and destroying any data to which any of them have gained unauthorized access); and (b) notify Rivet of any such actual or threatened activity.
    • Non-Solicitation. During the Term and for two (2) years after, Customer shall not, and shall not assist any other Person to, directly or indirectly recruit or solicit (other than by general advertisement not directed specifically to any Person or Persons) for employment or engagement as an independent contractor any Person then or within the prior twelve (12) months employed or engaged by Rivet or any Subcontractor. In the event of a violation of this Section 4.4, Rivet will be entitled to liquidated damages equal to the compensation paid by Rivet to the applicable employee or contractor during the prior six (6) months of employment.
  4. Service Support. The SaaS Services include Rivet’s standard customer support services (“Support Services“) which include emails and phone support, Monday through Friday, during normal business hours, for Administrative Users which are limited to first-level administrative support. Customer may purchase enhanced support services separately as Professional Services in accordance with an Order Form and Statement of Work for such enhanced services.
  5. Data Backup. The Rivet Systems are programmed to perform routine data backups as set out in Rivet’s backup policy in effect from time to time (the “Backup Policy“). Rivet will deliver to Customer its then most current back-ups of Customer Data as and when requested by Customer. In the event of any loss, destruction, damage, or corruption of Customer Data caused by the Rivet Systems or SaaS Services, Rivet will, as its sole obligation and liability and as Customer’s sole remedy, use commercially reasonable efforts to restore the Customer Data from Rivet’s then most current backup of such Customer Data in accordance with the then current Backup Policy.
  6. Security.
    • Information Security. Rivet will employ security measures in accordance with applicable industry standards.
    • Customer Control and Responsibility. Customer has and will retain sole responsibility for: (a) all Customer Data, including its content and use; (b) all information, instructions, and materials provided by or on behalf of Customer or any Authorized User in connection with the Services; (c) Customer’s information technology infrastructure, including computers, software, databases, electronic systems (including database management systems), and networks, whether operated directly by Customer or through the use of third-party services (“Customer Systems“); (d) the security and use of Customer’s and its Authorized Users’ Access Credentials; and (e) all access to and use of the Services and Rivet Materials directly or indirectly by or through the Customer Systems or its or its Authorized Users’ Access Credentials, with or without Customer’s knowledge or consent, including all results obtained from, and all conclusions, decisions, and actions based on, such access or use.
    • Access and Security. Customer shall employ all physical, administrative, and technical controls, screening, and security procedures and other safeguards necessary to: (a) securely administer the distribution and use of all Access Credentials and protect against any unauthorized access to or use of the Services; and (b) control the content and use of Customer Data, including the uploading or other provision of Customer Data for Processing by the Services.
  7. Fees and Payment.
    • SaaS Fees. Customer shall pay Rivet the fees for use of the SaaS Services set forth in the Order Form(s) on a per End User basis (“SaaS Service Fees“) in accordance with this Section 8.
    • Professional Service Fees. Customer shall pay Rivet the fees for Professional Services as set forth in the Order Form(s) and Statement(s) of Work (“Professional Service Fees“) in accordance with this Section 8.
    • Taxes. All Fees and other amounts payable by Customer under this Agreement are exclusive of taxes and similar assessments. Without limiting the foregoing, Customer is responsible for all sales, use, and excise taxes, and any other similar taxes, duties, and charges of any kind imposed by any federal, state, or local governmental or regulatory authority on any amounts payable by Customer hereunder, other than any taxes imposed on Rivet’s income.
    • Payment of Fees. Customer shall pay all Fees and Reimbursable Expenses, if any), within fifteen (15) days after the date of the invoice therefor. Customer shall make all payments hereunder in US dollars by check or wire transfer. Customer shall make payments to the address or account specified in the Order Form(s) or such other address or account as Rivet may specify in writing from time to time.
    • Late Payment. If Customer fails to make any payment when due then, in addition to all other remedies that may be available:
      • Rivet may charge interest on the past due amount at the rate of 1.5% per month calculated daily and compounded monthly or, if lower, the highest rate permitted under applicable Law;
      • Customer shall reimburse Rivet for all reasonable costs incurred by Rivet in collecting any late payments or interest, including attorneys’ fees, court costs, and collection agency fees; and
      • if such failure continues for fifteen (15) days following written notice thereof, Rivet may suspend performance of the Services until all past due amounts and interest thereon have been paid, without incurring any obligation or liability to Customer or any other Person by reason of such suspension.
    • No Deductions or Setoffs. All amounts payable to Rivet under this Agreement shall be paid by Customer to Rivet in full without any setoff, recoupment, counterclaim, deduction, debit, or withholding for any reason (other than any deduction or withholding of tax as may be required by applicable Law).
    • Fee Increases. Rivet may increase Fees no more than once annually for any contract year after the Initial Term, including any contract year of any Renewal Term, by providing written notice to Customer at least 60 calendar days prior to the commencement of such Renewal Term, and the Order Form(s) will be deemed amended accordingly.
    • Reimbursable Expenses. SaaS Service Fees are inclusive of all out-of-pocket expenses for SaaS Services. Customer shall reimburse Rivet for out-of-pocket expenses incurred by Rivet in connection with performing the Professional Services (“Reimbursable Expenses“) as provided for in an Order Form or Statement of Work.
  8. Confidentiality.
    • Confidential Information. In connection with this Agreement each party (as the “Disclosing Party“) may disclose or make available Confidential Information to the other party (as the “Receiving Party“). Subject to Section 2, “Confidential Information” means information in any form or medium (whether oral, written, electronic, or other) that the Disclosing Party considers confidential or proprietary, including information consisting of or relating to the Disclosing Party’s technology, trade secrets, know-how, business operations, plans, strategies, customers, and pricing, and information with respect to which the Disclosing Party has contractual or other confidentiality obligations, in each case whether or not marked, designated, or otherwise identified as “confidential”. Without limiting the foregoing, all Rivet Materials and the financial terms of this Agreement are the Confidential Information of Rivet.
    • Exclusions. Confidential Information does not include information that the Receiving Party can demonstrate by written or other documentary records: (a) was rightfully known to the Receiving Party without restriction on use or disclosure prior to such information’s being disclosed or made available to the Receiving Party in connection with this Agreement; (b) was or becomes generally known by the public other than by the Receiving Party’s or any of its Representatives’ noncompliance with this Agreement; (c) was or is received by the Receiving Party on a non-confidential basis from a third party that, to the Receiving Party’s knowledge, was not or is not, at the time of such receipt, under any obligation to maintain its confidentiality; or (d) the Receiving Party can demonstrate by written or other documentary records was or is independently developed by the Receiving Party without reference to or use of any Confidential Information.
    • Protection of Confidential Information. As a condition to being provided with any disclosure of or access to Confidential Information, the Receiving Party shall:
      • not access or use Confidential Information other than as necessary to exercise its rights or perform its obligations under and in accordance with this Agreement;
      • except as may be permitted by and subject to its compliance with Section 4, not disclose or permit access to Confidential Information other than to its Representatives who: (i) need to know such Confidential Information for purposes of the Receiving Party’s exercise of its rights or performance of its obligations under and in accordance with this Agreement; (ii) have been informed of the confidential nature of the Confidential Information and the Receiving Party’s obligations under this Section 9.3; and (iii) are bound by confidentiality and restricted use obligations at least as protective of the Confidential Information as the terms set forth in this Section 9;
      • safeguard the Confidential Information from unauthorized use, access, or disclosure using at least the degree of care it uses to protect its similarly sensitive information and in no event less than a reasonable degree of care; and
      • promptly notify the Disclosing Party of any unauthorized use or disclosure of Confidential Information and cooperate with Disclosing Party to prevent further unauthorized use or disclosure; and
      • ensure its Representatives’ compliance with, and be responsible and liable for any of its Representatives’ non-compliance with, the terms of this Section 9.
      • Notwithstanding any other provisions of this Agreement, the Receiving Party’s obligations under this Section 9 with respect to any Confidential Information that constitutes a trade secret under any applicable Law will continue until such time, if ever, as such Confidential Information ceases to qualify for trade secret protection under one or more such applicable Laws other than as a result of any act or omission of the Receiving Party or any of its Representatives.
    • Compelled Disclosures. If the Receiving Party or any of its Representatives is compelled by applicable Law to disclose any Confidential Information then, to the extent permitted by applicable Law, the Receiving Party shall: (a) promptly, and prior to such disclosure, notify the Disclosing Party in writing of such requirement so that the Disclosing Party can seek a protective order or other remedy or waive its rights under Section 3; and (b) provide reasonable assistance to the Disclosing Party, at the Disclosing Party’s sole cost and expense, in opposing such disclosure or seeking a protective order or other limitations on disclosure. If the Disclosing Party waives compliance or, after providing the notice and assistance required under this Section 9.4, the Receiving Party remains required by Law to disclose any Confidential Information, the Receiving Party shall disclose only that portion of the Confidential Information that, on the advice of the Receiving Party’s outside legal counsel, the Receiving Party is legally required to disclose and, on the Disclosing Party’s request, shall use commercially reasonable efforts to obtain assurances from the applicable court or other presiding authority that such Confidential Information will be afforded confidential treatment.
  9. Intellectual Property Rights.
    • Rivet Materials. All right, title, and interest in and to the Rivet Materials, including all Intellectual Property Rights therein, are and will remain with Rivet and, with respect to Third-Party Materials, the applicable third-party Rivets own all right, title, and interest, including all Intellectual Property Rights, in and to the Third-Party Materials. Customer has no right, license, or authorization with respect to any of the Rivet Materials except as expressly set forth in Section 1 or the applicable third-party license, in each case subject to Section 3.1. All other rights in and to the Rivet Materials are expressly reserved by Rivet. In furtherance of the foregoing, Customer hereby unconditionally and irrevocably grants to Rivet an assignment of all right, title, and interest in and to the Resultant Data, including all Intellectual Property Rights relating thereto. To the extent Customer acquires any rights, including any Intellectual Property Rights, in any Rivet Materials, Customer hereby assigns, transfers, and otherwise conveys to Rivet, irrevocably and in perpetuity, throughout the universe, all right, title, and interest in and to such Work Product, including all Intellectual Property Rights therein. Customer shall, and shall cause the Customer personnel to, take all appropriate action and execute and deliver all documents necessary or reasonably requested by Rivet to effectuate any of the provisions or purposes of this Section.
    • Customer Data. As between Customer and Rivet, Customer is and will remain the sole and exclusive owner of all right, title, and interest in and to all Customer Data, including all Intellectual Property Rights relating thereto, subject to the rights and permissions granted in Section 3.
    • Consent to Use Customer Data. Customer hereby irrevocably grants all such rights and permissions in or relating to Customer Data as are necessary or useful to Rivet, its Subcontractors, and the Rivet Personnel to enforce this Agreement and exercise Rivet’s, its Subcontractors’, and the Rivet Personnel’s rights and perform Rivet’s, its Subcontractors’, and the Rivet Personnel’s obligations hereunder.
  10. Representations and Warranties.
    • Mutual Representations and Warranties. Each party represents and warrants to the other party that:
      • it is duly organized, validly existing, and in good standing as a corporation or other entity under the Laws of the jurisdiction of its incorporation or other organization;
      • it has the full right, power, and authority to enter into and perform its obligations and grant the rights, licenses, consents, and authorizations it grants or is required to grant under this Agreement;
      • the execution of this Agreement by its representative whose signature is set forth at the end of this Agreement has been duly authorized by all necessary corporate or organizational action of such party; and
      • when executed and delivered by both parties, this Agreement will constitute the legal, valid, and binding obligation of such party, enforceable against such party in accordance with its terms.
    • Additional Rivet Representations, Warranties, and Covenants. Rivet represents, warrants, and covenants to Customer that Rivet will perform the Services using personnel of required skill, experience, and qualifications and in a professional and workmanlike manner in accordance with generally recognized industry standards for similar services and will devote adequate resources to meet its obligations under this Agreement.
    • Additional Customer Representations, Warranties, and Covenants. Customer represents, warrants, and covenants to Rivet that Customer owns or otherwise has and will have the necessary rights and consents in and relating to the Customer Data so that, as received by Rivet and Processed in accordance with this Agreement, they do not and will not infringe, misappropriate, or otherwise violate any Intellectual Property Rights, or any privacy or other rights of any third party or violate any applicable Law.
    • DISCLAIMER OF WARRANTIES. EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN SECTION 1 AND SECTION 11.2, ALL SERVICES AND RIVET MATERIALS ARE PROVIDED “AS IS.” RIVET SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE. WITHOUT LIMITING THE FOREGOING, RIVET MAKES NO WARRANTY OF ANY KIND THAT THE SERVICES OR RIVET MATERIALS, OR ANY PRODUCTS OR RESULTS OF THE USE THEREOF, WILL MEET CUSTOMER’S OR ANY OTHER PERSON’S REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, ACHIEVE ANY INTENDED RESULT, BE COMPATIBLE OR WORK WITH ANY SOFTWARE, SYSTEM, OR OTHER SERVICES, OR BE SECURE, ACCURATE, COMPLETE, FREE OF HARMFUL CODE, OR ERROR FREE. ALL THIRD-PARTY MATERIALS ARE PROVIDED “AS IS” AND ANY REPRESENTATION OR WARRANTY OF OR CONCERNING ANY THIRD-PARTY MATERIALS IS STRICTLY BETWEEN CUSTOMER AND THE THIRD-PARTY OWNER OR DISTRIBUTOR OF THE THIRD-PARTY MATERIALS.
  11. Indemnification.
    • Rivet Indemnification. Rivet shall indemnify, defend, and hold harmless Customer from and against any and all Losses incurred by Customer resulting from any Action by a third party (other than an Affiliate of Customer ) that Customer’s or an Authorized User’s use of the Services (excluding Customer Data and Third-Party Materials) in accordance with this Agreement (including the Documentation) infringes or misappropriates such third party’s US Intellectual Property Rights. The foregoing obligation does not apply to the extent that the alleged infringement arises from:
      • Third-Party Materials or Customer Data;
      • access to or use of the Rivet Materials in combination with any hardware, system, software, network, or other materials or service not provided by Rivet or specified for Customer’s use in the Documentation and Content, unless otherwise expressly permitted by Rivet in writing;
      • modification of the Rivet Materials other than: (i) by or on behalf of Rivet; or (ii) with Rivet’s written approval in accordance with Rivet’s written specification;
      • failure to timely implement any modifications, upgrades, replacements, or enhancements made available to Customer by or on behalf of Rivet; or
      • act, omission, or other matter described in Section 12.2(a), Section 12.2(b), Section 12.2(c), or Section 12.2(d), whether or not the same results in any Action against or Losses by any Rivet Indemnitee.
    • Customer Indemnification. Customer shall indemnify, defend, and hold harmless Rivet and its Subcontractors and Affiliates, and each of its and their respective officers, directors, employees, agents, successors, and assigns (each, a “Rivet Indemnitee“) from and against any and all Losses incurred by such Rivet Indemnitee resulting from any Action by a third party (other than an Affiliate of a Rivet Indemnitee) to the extent that such Losses arise out of or result from, or are alleged to arise out of or result from:
      • Customer Data, including any Processing of Customer Data by or on behalf of Rivet in accordance with this Agreement;
      • any other materials or information (including any documents, data, specifications, software, content, or technology) provided by or on behalf of Customer or any Authorized User, including Rivet’s compliance with any specifications or directions provided by or on behalf of Customer or any Authorized User to the extent prepared without any contribution by Rivet;
      • allegation of facts that, if true, would constitute Customer’s breach of any of its representations, warranties, covenants, or obligations under this Agreement; or
      • negligence or more culpable act or omission (including recklessness or willful misconduct) by Customer, any Authorized User, or any third party on behalf of Customer or any Authorized User, in connection with this Agreement.
    • Indemnification Procedure. Each party shall promptly notify the other party in writing of any Action for which such party believes it is entitled to be indemnified pursuant to Section 1 or Section 12.2, as the case may be. The party seeking indemnification (the “Indemnitee“) shall cooperate with the other party (the “Indemnitor“) at the Indemnitor’s sole cost and expense. The Indemnitor shall promptly assume control of the defense and shall employ counsel of its choice to handle and defend the same, at the Indemnitor’s sole cost and expense. The Indemnitee may participate in and observe the proceedings at its own cost and expense with counsel of its own choosing. The Indemnitor shall not settle any Action on any terms or in any manner that adversely affects the rights of any Indemnitee without the Indemnitee’s prior written consent , which shall not be unreasonably withheld or delayed. If the Indemnitor fails or refuses to assume control of the defense of such Action, the Indemnitee shall have the right, but no obligation, to defend against such Action, including settling such Action after giving notice to the Indemnitor, in each case in such manner and on such terms as the Indemnitee may deem appropriate. The Indemnitee’s failure to perform any obligations under this Section 12.3 will not relieve the Indemnitor of its obligations under this Section 12, except to the extent that the Indemnitor can demonstrate that it has been materially prejudiced as a result of such failure.
    • Mitigation. If any of the Services or Rivet Materials are, or in Rivet’s opinion are likely to be, claimed to infringe, misappropriate, or otherwise violate any third-party Intellectual Property Right, or if Customer’s or any Authorized User’s use of the Services or Rivet Materials is enjoined or threatened to be enjoined, Rivet may, at its option and sole cost and expense:
      • obtain the right for Customer to continue to use the Services and Rivet Materials materially as contemplated by this Agreement;
      • modify or replace the Services and Rivet Materials, in whole or in part, to seek to make the Services and Rivet Materials (as so modified or replaced) non-infringing, while providing materially equivalent features and functionality, in which case such modifications or replacements will constitute Services and Rivet Materials, as applicable, under this Agreement; or
      • by written notice to Customer, terminate this Agreement with respect to all of the Services and Rivet Materials, and require Customer to immediately cease any use of the Services and Rivet Materials, provided that if such termination occurs prior to one (1) year after the Effective Date, subject to Customer’s compliance with its post-termination obligations set forth in Section 4, Customer will be entitled to a pro rata refund of all prepaid Fees.
    • Sole Remedy. THIS SECTION 12 SETS FORTH CUSTOMER’S SOLE REMEDIES AND RIVET’S SOLE LIABILITY AND OBLIGATION FOR ANY ACTUAL, THREATENED, OR ALLEGED CLAIMS THAT THE SERVICES AND RIVET MATERIALS OR ANY SUBJECT MATTER OF THIS AGREEMENT INFRINGES, MISAPPROPRIATES, OR OTHERWISE VIOLATES ANY INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY.
  12. Limitations of Liability.
    • EXCLUSION OF DAMAGES. IN NO EVENT WILL RIVET OR ANY OF ITS LICENSORS, SERVICE PROVIDERS, OR SUPPLIERS BE LIABLE UNDER OR IN CONNECTION WITH THIS AGREEMENT OR ITS SUBJECT MATTER UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND OTHERWISE, FOR ANY: (a) LOSS OF PRODUCTION, USE, BUSINESS, REVENUE, OR PROFIT OR DIMINUTION IN VALUE; (b) IMPAIRMENT, INABILITY TO USE OR LOSS, INTERRUPTION OR DELAY OF THE SERVICES; (c) LOSS, DAMAGE, CORRUPTION OR RECOVERY OF DATA, OR BREACH OF DATA OR SYSTEM SECURITY; (d) COST OF REPLACEMENT GOODS OR SERVICES; (e) LOSS OF GOODWILL OR REPUTATION; OR (f) CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, ENHANCED, OR PUNITIVE DAMAGES, REGARDLESS OF WHETHER SUCH PERSONS WERE ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES OR SUCH LOSSES OR DAMAGES WERE OTHERWISE FORESEEABLE, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.
    • CAP ON MONETARY LIABILITY. EXCEPT AS PROVIDED IN SECTION 13.3, IN NO EVENT WILL THE COLLECTIVE AGGREGATE LIABILITY OF RIVET AND ITS LICENSORS, SERVICE PROVIDERS, AND SUPPLIERS ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER ARISING UNDER OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL OR EQUITABLE THEORY, EXCEED THE TOTAL AMOUNTS PAID TO LICENSOR UNDER THIS AGREEMENT IN THE TWELVE (12) MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE FOREGOING LIMITATIONS APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
    • Exceptions. The exclusions and limitations in Section 2 do not apply to Rivet’s obligations under Section 12 or liability for Rivet’s gross negligence or willful misconduct.
  13. Term and Termination.
    • Initial Term. The initial term of this Agreement commences the later of (a) the Effective Date or (b) upon completion of any pre-access and use Professional Services provided for in the initial Order Form, and, unless terminated earlier pursuant any of the Agreement’s express provisions, will continue in effect until two (2) years from such date (the “Initial Term“).
    • Renewal Term. This Agreement will automatically renew for additional successive one (1) year terms unless earlier terminated pursuant to this Agreement’s express provisions or either party gives the other party written notice of non-renewal at least 60 days prior to the expiration of the then-current term (each a “Renewal Term” and, collectively, together with the Initial Term, the “Term“).
    • Termination. In addition to any other express termination right set forth elsewhere in this Agreement:
      • Rivet may terminate this Agreement, effective on written notice to Customer, if Customer: (i) fails to pay any amount when due hereunder, and such failure continues more than thirty (30) days after Rivet’s delivery of written notice thereof; or (ii) breaches any of its obligations under Section 1 or Section 9;
      • either party may terminate this Agreement, effective on written notice to the other party, if the other party materially breaches this Agreement, and such breach: (i) is incapable of cure; or (ii) being capable of cure, remains uncured thirty (30) days after the non-breaching party provides the breaching party with written notice of such breach; and
      • either party may terminate this Agreement, effective immediately upon written notice to the other party, if the other party: (i) becomes insolvent or is generally unable to pay, or fails to pay, its debts as they become due; (ii) files or has filed against it, a petition for voluntary or involuntary bankruptcy or otherwise becomes subject, voluntarily or involuntarily, to any proceeding under any domestic or foreign bankruptcy or insolvency Law; (iii) makes or seeks to make a general assignment for the benefit of its creditors; or (iv) applies for or has appointed a receiver, trustee, custodian, or similar agent appointed by order of any court of competent jurisdiction to take charge of or sell any material portion of its property or business.
    • Effect of Termination or Expiration. Upon any expiration or termination of this Agreement, except as expressly otherwise provided in this Agreement:
      • all rights, licenses, consents, and authorizations granted by either party to the other hereunder will immediately terminate;
      • Rivet shall immediately cease all use of any Customer Data or Customer’s Confidential Information and (i) within thirty (30) days return to Customer, or at Customer’s written request destroy, all documents and tangible materials containing, reflecting, incorporating, or based on Customer Data or Customer’s Confidential Information; and (ii) permanently erase all Customer Data and Customer’s Confidential Information from all systems Rivet directly or indirectly controls, provided that, for clarity, Rivet’s obligations under this Section 13.4(b) do not apply to any Resultant Data;
      • Customer shall immediately cease all use of any Services or Rivet Materials and (i) promptly return to Rivet, or at Rivet’s written request destroy, all documents and tangible materials containing, reflecting, incorporating, or based on any Rivet Materials or Rivet’s Confidential Information; (ii) permanently erase all Rivet Materials and Rivet’s Confidential Information from all systems Customer directly or indirectly controls; and (iii) upon Rivet’s request, certify to Rivet in a signed written instrument that it has complied with the requirements of this Section 13.4(c);
      • notwithstanding anything to the contrary in this Agreement, with respect to information and materials then in its possession or control: (i) the Receiving Party may retain the Disclosing Party’s Confidential Information; and (ii) Rivet may retain Customer Data, in its then current state and solely to the extent and for so long as required by applicable Law; (iii) Rivet may also retain Customer Data in its backups, archives, and disaster recovery systems until such Customer Data is deleted in the ordinary course; and (iv) all information and materials described in this Section 13.4(d) will remain subject to all confidentiality, security, and other applicable requirements of this Agreement;
      • Rivet may disable all Customer and Authorized User access to the Rivet Materials;
      • if Customer terminates this Agreement pursuant to Section 13.3(b), Customer will be relieved of any obligation to pay any Fees attributable to the period after the effective date of such termination and Rivet will refund to Customer Fees paid in advance for Services that Rivet has not performed as of the effective date of termination;
      • if Rivet terminates this Agreement pursuant to Section 13.3(a) or Section 13.3(b), all Fees that would have become payable had the Agreement remained in effect until expiration of the Term will become immediately due and payable, and Customer shall pay such Fees, together with all previously-accrued but not yet paid Fees, on receipt of Rivet’s invoice therefor; and
      • if Customer requests in writing at least thirty (30) days after the effective date of expiration or termination, subject to Section 13.4(d), Rivet shall, within thirty (30) days following such expiration or termination, deliver to Customer the then most recent version of Customer Data maintained by Rivet, provided that Customer has at that time paid all Fees then outstanding and any amounts payable after or as a result of such expiration or termination, including in transferring such Customer Data.
    • Surviving Terms. The provisions set forth in the following sections, and any other right or obligation of the parties in this Agreement that, by its nature, should survive termination or expiration of this Agreement, will survive any expiration or termination of this Agreement: Section 1, Section 9, Section 11.4, Section 12, Section 13, Section 14.4, this Section 14.5, and Section 15.
  14. Miscellaneous.
    • Further Assurances. On a party’s reasonable request, the other party shall, at the requesting party’s sole cost and expense, execute and deliver all such documents and instruments, and take all such further actions, as may be necessary to give full effect to this Agreement.
    • Relationship of the Parties. The relationship between the parties is that of independent contractors. Nothing contained in this Agreement shall be construed as creating any agency, partnership, joint venture, or other form of joint enterprise, employment, or fiduciary relationship between the parties, and neither party shall have authority to contract for or bind the other party in any manner whatsoever.
    • Public Announcements. Neither party shall issue or release any announcement, statement, press release, or other publicity or marketing materials relating to this Agreement or, unless expressly permitted under this Agreement, otherwise use the other party’s trademarks, service marks, trade names, logos, domain names, or other indicia of source, association, or sponsorship, in each case, without the prior written consent of the other party, which consent shall not be unreasonably withheld; provided, however, Rivet may, without Customer’s consent, include Customer’s name and other indicia in its lists of Rivet’s current or former customers of Rivet in promotional and marketing materials.
    • Notices. Except as otherwise expressly set forth in this Agreement, any notice, request, consent, claim, demand, waiver, or other communications under this Agreement have legal effect only if in writing and addressed to a party in the address set forth in the Order Form(s) (or to such other address or such other person that such party may designate from time to time in accordance with this Section 4). Notices sent in accordance with this Section 15.4 will be deemed effectively given: (a) when received, if delivered by hand, with signed confirmation of receipt; (b) when received, if sent by a nationally recognized overnight courier, signature required; (c) when sent, if by facsimile or email, (in each case, with confirmation of transmission), if sent during the addressee’s normal business hours, and on the next business day, if sent after the addressee’s normal business hours; and (d) on the third day after the date mailed by certified or registered mail, return receipt requested, postage prepaid.
    • Interpretation. For purposes of this Agreement: (a) the words “include,” “includes,” and “including” are deemed to be followed by the words “without limitation”; (b) the word “or” is not exclusive; (c) the words “herein,” “hereof,” “hereby,” “hereto,” and “hereunder” refer to this Agreement as a whole; (d) words denoting the singular have a comparable meaning when used in the plural, and vice-versa; and (e) words denoting any gender include all genders. Unless the context otherwise requires, references in this Agreement: (x) to sections, exhibits, schedules, attachments, and appendices mean the sections of, and exhibits, schedules, attachments, and appendices attached to, this Agreement; (y) to an agreement, instrument, or other document means such agreement, instrument, or other document as amended, supplemented, and modified from time to time to the extent permitted by the provisions thereof; and (z) to a statute means such statute as amended from time to time and includes any successor legislation thereto and any regulations promulgated thereunder. The parties intend this Agreement to be construed without regard to any presumption or rule requiring construction or interpretation against the party drafting an instrument or causing any instrument to be drafted. The exhibits, schedules, attachments, and appendices referred to herein are an integral part of this Agreement to the same extent as if they were set forth verbatim herein.
    • Headings. The headings in this Agreement are for reference only and do not affect the interpretation of this Agreement.
    • Entire Agreement. This Agreement, together with Order Form(s) and any other documents incorporated herein by reference, constitutes the sole and entire agreement of the parties with respect to the subject matter of this Agreement and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter. In the event of any inconsistency between the statements made in this Agreement, the Order Form(s), and any other documents incorporated herein by reference, the following order of precedence governs: (a) first, this Agreement; (b) second, the Order Form(s); and (c) third, any other documents incorporated herein by reference.
    • Assignment. Customer shall not assign or otherwise transfer any of its rights, or delegate or otherwise transfer any of its obligations or performance under this Agreement, in each case whether voluntarily, involuntarily, by operation of law, or otherwise, without Rivet’s prior written consent, which consent shall not be unreasonably withheld, conditioned, or delayed. For purposes of the preceding sentence, and without limiting its generality, any merger, consolidation, or reorganization involving Customer (regardless of whether Customer is a surviving or disappearing entity) will be deemed to be a transfer of rights, obligations, or performance under this Agreement for which Rivet’s prior written consent is required. No assignment, delegation, or transfer will relieve Customer of any of its obligations or performance under this Agreement. Any purported assignment, delegation, or transfer in violation of this Section 8 is void. This Agreement is binding upon and inures to the benefit of the parties hereto and their respective successors and permitted assigns.
    • Force Majeure.
      • No Breach or Default. In no event will Rivet be liable or responsible to Customer, or be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement, when and to the extent such failure or delay is caused by any circumstances beyond Rivet’s reasonable control (a “Force Majeure Event“), including acts of God, flood, fire, earthquake or explosion, war, terrorism, invasion, riot or other civil unrest, embargoes or blockades in effect on or after the date of this Agreement, national or regional emergency, strikes, labor stoppages or slowdowns or other industrial disturbances, passage of Law or any action taken by a governmental or public authority, including imposing an embargo, export or import restriction, quota, or other restriction or prohibition or any complete or partial government shutdown, or national or regional shortage of adequate power or telecommunications or transportation. Either party may terminate this Agreement if a Force Majeure Event continues substantially uninterrupted for a period of thirty (30) days or more.
      • Affected Party Obligations. In the event of any failure or delay caused by a Force Majeure Event, Rivet shall give prompt written notice to Customer stating the period of time the occurrence is expected to continue and use commercially reasonable efforts to end the failure or delay and minimize the effects of such Force Majeure Event.
    • No Third-Party Beneficiaries. This Agreement is for the sole benefit of the parties hereto and their respective successors and permitted assigns and nothing herein, express or implied, is intended to or shall confer upon any other Person any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of this Agreement.
    • Amendment and Modification; Waiver. No amendment to or modification of or rescission, termination, or discharge of this Agreement is effective unless it is in writing, identified as an amendment to or rescission, termination, or discharge of this Agreement and signed by an authorized representative of each party. No waiver by any party of any of the provisions hereof shall be effective unless explicitly set forth in writing and signed by the party so waiving. Except as otherwise set forth in this Agreement, no failure to exercise, or delay in exercising, any rights, remedy, power, or privilege arising from this Agreement will operate or be construed as a waiver thereof; nor shall any single or partial exercise of any right, remedy, power, or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege.
    • Severability. If any term or provision of this Agreement is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction. Upon such determination that any term or other provision is invalid, illegal, or unenforceable, the parties hereto shall negotiate in good faith to modify this Agreement so as to effect the original intent of the parties as closely as possible in a mutually acceptable manner in order that the transactions contemplated hereby be consummated as originally contemplated to the greatest extent possible.
    • Governing Law; Submission to Jurisdiction. This Agreement is governed by and construed in accordance with the internal laws of the State of Michigan without giving effect to any choice or conflict of law provision or rule that would require or permit the application of the laws of any jurisdiction other than those of the State of Michigan. Any legal suit, action, or proceeding arising out of or related to this Agreement or the licenses granted hereunder will be instituted exclusively in the federal courts of the United States or the courts of the State of Michigan in each case located in Oakland County, Michigan and each party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action, or proceeding. Service of process, summons, notice, or other document by mail to such party’s address set forth herein shall be effective service of process for any suit, action, or other proceeding brought in any such court.
    • Waiver of Jury Trial. Each party irrevocably and unconditionally waives any right it may have to a trial by jury in respect of any legal action arising out of or relating to this Agreement or the transactions contemplated hereby.
    • Equitable Relief. Each party acknowledges and agrees that a breach or threatened breach by such party of any of its obligations under Section 9 or, in the case of Customer, Section 1 and Section 4.3, would cause the other party irreparable harm for which monetary damages would not be an adequate remedy and that, in the event of such breach or threatened breach, the other party will be entitled to equitable relief, including a restraining order, an injunction, specific performance, and any other relief that may be available from any court, without any requirement to post a bond or other security, or to prove actual damages or that monetary damages are not an adequate remedy. Such remedies are not exclusive and are in addition to all other remedies that may be available at law, in equity, or otherwise.
  15. Counterparts. The Order Forms may be executed in counterparts, each of which is deemed an original, but all of which together are deemed to be one and the same agreement. A signed copy of an Order Form delivered by facsimile, email, or other means of electronic transmission is deemed to have the same legal effect as delivery of an original signed copy of this Agreement.