Duro Electric's Last Workforce Platform Kept Breaking. RIVET Gave Them 10-20 Hours a Week Back.
Doro has been around since 1979 so actually we just uh celebrated our 45th anniversary in April of this year it's
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been a small company for a long time and uh you know over the last eight years or so it's been really growing a lot we
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have in our browsers we have certain websites that come up automatically and I I've got three that come up on my browser as soon as I open up my browser
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and that's our cloud system for Duro electric our accounting system and rivet
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those are the three three applications that come up every single time I open my application so I can tell you it's a
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it's a key application for me I I live in Rivet so I mean that is a lot of my day I live in there and planning and
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changing Manpower and you know where we're moving forward and updating you know forecast and things of that nature so I mean it's awesome when I can just
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jump in there and go to town and even if the rest of my my day goes to you know that seems to be at least one piece that works for me and doesn't
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break I have it on my iPad I have it on my phone so if I'm out and about need to jump on there for some reason it's it's accessible right and that's that's
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what's really great and the real time aspect of it is I'm not really worried about is it old you know information every time I pull it up on the browser
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it's it's live or ready to go I know where my guys are if I need to get the information I need it's there at my finger tips us seeing where all of our
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people are at what jobs they need to go to you know where I'm moving people if I need personal information a phone number from them you know checking the map to
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see where they live so I'm not sending some guy that lives 50 Mi South you know to another job so those have been huge
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benefits of trying to you know keep employees happy as well with you know not sending them somewhere you know
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absurdly far away from where they live one thing I like about certification to is I can upload the actual certification so if I need to see there certification
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really exist it's there if a general contractor is like well hey I need to see that certification I can pick it right out of there email it over to them
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the tags is great too we tag our guys you know for a while there we had guys in two different schools there this guy you know in IEC or's this guy in CITC so
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we knew which schools they were going to whether they're bat certified or not you know if we're working on a prevailing wage job so those are all tools within
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rivet that are fantastic can make really our lives a whole lot easier we had a different tool before rivet um there was
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a lot of frustration that came with the tool we had prior to rivet um you know the more we went through things and we're having troubles you know with the
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previous platform decid to you know make make the jump and step in it's been a it's been completely 100% better you
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know the bugs aren't there the glitches the stuff not working when I need it to work um you know trying to trying to move people around and the platform and
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couldn't do that it would just you know we were just having so many troubles with it at that time so changing from one platform to another still isn't easy
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because the views all look different everything's a little different but if you already have that culture of hey this is this is what we need out of the
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system this is what we want the change is easier the PM's honestly got to be on board too because with any
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platform what you put into is what you're going to get out of it right so if there not you know changing their Manpower updating it and they're using
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it for requests and stuff like that well then the platform doesn't do what we want it to so we got to be really proactive to explain why this platform
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makes sense and how it does work good for us and show anybody else that we want to be a part of this platform that this is why we use it and this is why we
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like it and we're going to get the fill all on it you know down to The Apprentice one I mean obviously we know apprentic one's not going to have a lot
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of user ability on it but shows them where they're going or what job they should be I mean we really want to Han eventually take it where the whole
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company's working off of it this is the way we're moving forward as a company yeah you know software companies man i'
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I've been working with them since 1985 when I first started using CAD programs and desktop publishing in
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probably ' 86 and you know software companies are about software right and even the companies the big companies
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that are trying to get big organizations integrated into their and using their product say oh we're going to provide training we're going to help you along
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with that and you know they'll they'll Splash in for their prescribed amount of time and then they're gone and you're stuck with the software and you you
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basically figure it out on your own and with some software packages that's easy some some are easier to do
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that than others right I mean rivet is way different than that you guys truly are Partners you truly do care about
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what we're doing and what you need to do to support us and you actually have conversations with us I can pick up the phone and call you guys and actually
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talk to somebody live that actually knows who we are and where we're at and that I'm sorry that matters to me and
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especially with something system like this that's so customizable so complex really can't be
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successful without having that interaction
THE CHALLENGE
Duro Electric started in a barn 45 years ago. For most of that time, it was a smaller operation—around 50-80 workers. That changed in 2016 when Duro joined Everus Construction Group and the workforce more than doubled to 197.
Their previous workforce management platform couldn't handle the growth. Bugs and glitches plagued daily operations. Bill Rome, the Field Operations Manager who's been with Duro for over 21 years, couldn't reliably move workers from job to job. The platform would fail when he needed it most.
"There was a lot of frustration that came with the tool we had prior to RIVET," Rome said. "The bugs, the glitches, the stuff not working when I need it to work. We were just having so many troubles with it."
For President Mark Stark, watching a mission-critical system fail was destabilizing. The company had adjusted its entire culture to rely on the platform. When that trust broke, they needed a replacement fast.
"It's been completely 100% better. The bugs aren't there, the glitches aren't there. Even if the rest of my day goes to ****, RIVET seems to be at least one piece that works for me and doesn't break."
OUR SOLUTION
Duro Electric switched to RIVET and made it central to daily operations. Today, RIVET is one of three applications that auto-opens in every browser at the company—alongside their cloud system and accounting software.
Reliability That Earned Trust
Rome no longer fights the software. He lives in it. RIVET handles manpower planning, forecasting, and daily moves without the crashes and glitches that plagued their previous platform. The system works on browser, iPad, and phone—so when a staffing call comes in from a job site, Rome can check availability instantly.
Real-Time Visibility Across the Workforce
Leadership can see who's on what job, when, and where—without digging through spreadsheets. Mark Stark uses this visibility not just for operations but for culture. Knowing who's actually working where before arriving at a job site lets him connect with workers as people, not just names.
Geographic and Certification Intelligence
Rome uses the map view to avoid sending workers absurdly far from where they live. Certifications are uploaded directly to worker profiles, so when a GC needs proof of compliance, Rome can pull it and email it in seconds. Tags track apprentice schools, BAT certification, and prevailing wage eligibility.
Integrations / Tool Stack
- ERP Integration: Composite labor rate syncs automatically, enabling accurate budget decisions
- Controlled Transparency: Role-based access permissions customized to Duro's needs
- Browser Integration: RIVET auto-opens alongside cloud system and accounting software
Integration Note: ERP data syncs automatically. Composite labor rates stay accurate without manual entry.
ROADBLOCKS
Switching platforms mid-flight isn't easy. Views look different. Features live in different places. But Duro had already built a culture around workforce management—they knew what they needed from a system. That made the transition smoother.
"If you already have that culture of 'this is what we need out of the system, this is what we want,' the change is easier." — Mark Stark
The bigger challenge is adoption across roles. Rome emphasizes that the platform only works if people use it consistently. PMs need to update manpower and use it for requests. The goal is to get everyone—down to Apprentice 1—working off the same system.
"It saves me at least 10-20 hours a week."
NEXT STEPS
Duro's goal is full company-wide adoption. They want every role—from leadership to first-year apprentices—operating in RIVET. Apprentices may not have much user functionality, but they can see where they're going and what job they're on. Duro has worked with software vendors since 1985. Mark Stark has seen the pattern: vendors promise training, fulfill their contractually obligated hours, and disappear. When questions arise, you're on your own.
RIVET is different. The team knows Duro's business. When Stark or Rome picks up the phone, they talk to someone who understands their setup and can actually help.
THE CLIENT
Duro Electric is a 45-year-old electrical contractor based in Englewood, Colorado, specializing in commercial and industrial construction with in-house prefabrication capabilities. After joining Everus Construction Group in 2016, the company more than doubled its workforce from 80 to 197 field workers and has earned multiple ABC National Excellence in Construction awards along the way.
Industry:
Electrical Contractor
Location:
Englewood, Colorado (Denver metro)
Size:
197 Field Workers
Services:
ommercial & Industrial Electrical Construction, Prefabrication
FAQs
Find answers to common questions about RIVET’s workforce management solutions and features.
RIVET connects directly with Spectrum, Vista, Viewpoint, Foundation, Sage, COINs, CMIC, and other major construction ERPs through pre-built integrations. We automatically sync job budgets, schedules, and worker data, eliminating double data entry. Most integrations are completed within 1-2 weeks during implementation.
RIVET is designed for construction operations teams, not tech experts. We've helped many superintendents near retirement giving them hours in the day back. Hands-on white glove training with real people ensures your team will always get the support they need.
Most contractors see immediate task-based time savings in scheduling within the first few months. Labor planning impacts and reduction in margin fade from productivity killers takes longer to show up in the numbers, but you will feel the difference.
Most contractors using RIVET have more than 50 field employees performing construction work. We work with some of the largest contractors in the country, planning and scheduling thousands of field personnel. If you're currently managing workforce scheduling with spreadsheets, whiteboards, or phone calls, and have multiple projects running simultaneously, RIVET is for you.
Your data belongs to you. RIVET provides complete data export capabilities in standard formats, and we'll work with you to ensure a smooth transition if you decide to leave.
RIVET was purpose built for electrical and mechanical contractors, and is based on the workforce management best practices of the most successful MEP contractors. RIVET is an active partner with NECA, SMACNA, and construction research organizations like ELECTRI, supporting their standards, SOPs, and best practices in our platform and in our trainings. RIVET is focused exclusively on making labor operations efficient rather than trying to solve every construction problem. While we started by serving MEP, RIVET also has tremendous value for other contracting business' self-performing interior trades on vertical construction projects.
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